Frequently Asked Questions
I have lost my password
If you have LOST your password you will be able to retrieve it via a link that has been provided on the Login Page
Should your password be compromised you can click here
to change your password.
How do I get off the member page?
You may either click on a link to a subscription (top left) or one of the "Useful Links" (top right)
What are the other sections in the Members area?
The Learning Centre contains the course.
The Reference and Publications have bonus material in them to further expand your knowledge.
Some of the links do not work and take me to the Home Page, why?
Much material is set at a level associated with the lessons. If you have not progressed to a specific lesson, the material associated will not be made available to you. This is to prevent you from accessing material before the prerequisites are completed. The material associated with your current lesson and those you have completed is available. The material above your level will remain locked until you are at the required level. As you progress through the lessons and your knowledge increases, the material will be made available.
I only got the link to the Introduction, where is the course material that I paid for?
To ensure you gain the understanding that is required for smooth progress, all lessons have been structured so that they are only released to you when you have had sufficient time to digest and become proficient with the current material. No two students will be at the same stage of their development and years of teaching within this field has shown us that making advanced material available to you at the beginning is detrimental to you. Our experience has proven that providing a progressive structure WILL have more positive results. We are here to assist you not overwhelm you, especially if this is a new direction for you.
Will there be a lot of new jargon with this?
As with anything new or different to your normal there will be some new words that we will use. Having said that, we assure you that anything new has been fully explained, to ensure total understanding.
Can I ask questions of somebody?
We have a dedicated Support member waiting to assist you. There is only one thing we ask, for your benefit. DO NOT progress with any of your course until you have FULL understanding of your current information. Strangely this does slow you down considerably. Progressing prior to FULL understanding will result in an increase in the “what does this mean”. You see if you do not understand the use of a rope how can you understand mountain climbing.
Do you have an affiliate program for this course?
The affiliate program is currently in the process of establishment and will be announced to all members when completed.
My account seems to be locked and will not let me Login.
The most common reason for this is that your Login details have been compromised and that our site has detected your details being used by other people. Please contact our administration section to resolve this issue. You will also have been sent an email informing you of the lockout, please check your supplied email account.